Frequently Asked Questions

How do I place an order?

Placing an order with Anchor Packaging is easy.

Call: (02) 9697 2499



Is there a delivery charge?

Free freight applies to orders of $1000 (excl. GST) or more in many areas throughout Australia including Sydney, Melbourne and Brisbane metropolitan areas.

Orders that do not make up  this amount will  incur a freight charge (freight and handling) to Metro areas.

If you are not in a free freight area, our Customer Service team will be in contact regarding freight charges.
Areas excluded are WA, SA, NT, TAS and Far NQLD.

Express or urgent orders may require an additional fee.

Please note, we do not deliver to PO Boxes.


Can I collect my order?

Yes. Orders can be collected from our Warehouse locations across Australia.

Orders must be received by 11.30am to be able to pick up the next day.

Can I put my logo / brand on your products?

Yes, you certainly can. For more information see ‘Custom Branding’.

Feel free to contact a customer service representative in your area to put you in touch with one of our Sales Executive to discuss your custom branding requirements.

Do you do custom orders?

We can source and custom design products from factories that have printing capabilities from all around the world.

To enquire about a custom project for your business, contact us.

How long will it take for my products to be delivered?

Orders received before 11.30am will be dispatched the following day.

Orders received after 11.30am will be dispatched within 48 hours.

For pickups, orders must be received by 11.30am to be able to pick up the next day.

Items that are not in stock in will be placed on back order. We will give you an estimated delivery time and upon arrival of the product into the warehouse, we will contact you to arrange confirm your order and arrange delivery.

What are the terms of trade and methods of payment?

Provided that a Credit account is established – Our Terms are 30 days from end of the month.

We accept 2 methods of payment; Credit Card (1.2% surcharge) and Electronic Funds Transfer (EFT).